Frequently Asked Questions

What types of equipment do you offer?

We specialize in new and used forklifts, warehouse material-handling equipment, and related accessories. Our inventory includes electric forklifts, propane forklifts, reach trucks, order pickers, and pallet jacks from leading brands.

Do you sell new or used equipment?

We offer both new and quality used equipment. All used equipment undergoes thorough inspection and refurbishment as needed. We provide detailed condition reports and service history for all equipment.

How do I know which forklift is right for my needs?

Choosing the right forklift depends on your load capacity, lift height, aisle width, indoor/outdoor use, and fuel type preference. Our free buyer's guide covers these factors in detail, and Troy is always available to provide personalized recommendations based on your specific requirements.

Can I get financing for equipment purchases?

Yes, we can connect you with financing options for qualified buyers. We work with several financing partners who specialize in equipment loans and leases. Contact us to discuss your financing needs and requirements.

What is your pricing structure?

Our pricing is transparent and competitive. All equipment listings show the current price, and we're happy to discuss volume discounts for multiple units. As an independent broker, we don't have the overhead of large dealerships, which allows us to offer better value.

Do you offer warranties on used equipment?

Warranty coverage varies by equipment age, condition, and manufacturer. We can arrange extended warranty options for most equipment. All equipment details, including warranty information, are disclosed upfront.

Where are you located?

We're based in Vancouver, BC, Canada. While we focus on the Vancouver and Lower Mainland area, we can arrange delivery throughout British Columbia and beyond.

Do you provide delivery?

Yes, we arrange delivery for all equipment purchases. Delivery costs depend on distance and equipment size. We work with reliable logistics partners to ensure safe transport and can coordinate setup at your facility.

How long does delivery take?

Delivery timeframes vary based on your location and equipment availability. Local deliveries (Vancouver/Lower Mainland) typically occur within 1-2 weeks. We'll provide a specific timeline once your order is confirmed.

Can I inspect the equipment before purchasing?

Absolutely! We encourage inspections. You're welcome to visit equipment locations to see and test equipment in person. We can also provide detailed photos, videos, and condition reports if an in-person visit isn't possible.

Do you accept trade-ins?

Yes, we accept trade-ins on most equipment. We'll assess your current equipment's condition and provide a fair trade-in value that can be applied toward your purchase. Contact us with details about your equipment for a quote.

What payment methods do you accept?

We accept wire transfers, certified cheques, and can work with financing companies for financed purchases. Full payment terms are provided with your quote and purchase agreement.

Do you service equipment after purchase?

While we don't operate a full service department, we can recommend trusted service providers in your area. We also provide service history and maintenance documentation for all equipment to ensure continuity of care.

How quickly can you respond to inquiries?

Troy personally handles all inquiries and typically responds within 24 hours during business days, often much sooner. For urgent needs, feel free to call directly at 778-792-2293.

What makes Level Warehouse Equipment different?

We're an independent broker with no brand bias, focused on finding you the right equipment for your needs and budget. Our straightforward approach means no high-pressure sales tactics, just honest advice and transparent pricing.